STORE POLICY

CONDITIONS OF RETURN

Please ensure the below conditions are met, before login a return with Sincerely Yours Studio via email.

  • The return is submitted via Return Portal or the boutique within30 days of receiving order.

  • The garment(s) must be unworn, undamaged and not laundered.

  • The garment(s) must be returned in original condition with all tags intact and stickers in place.


Please note, all return shipping costs are at the cost of the customer and not payable by Sincerely Yours Studio. Sincerely Yours Studio requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen return parcels are not liable to Sincerely Yours Studio.

 


QUALITY GUARANTEE

We sincerely apologise for any inconvenience caused by receiving a faulty garment.

If you believe you have received a faulty product, please lodge a return via email, attaching images to the request. Customer Care will assess the garment within two business days. If the product is found to have a failure, you are eligible for a refund, replacement or repair. Customers must not attempt to resolve any damages unless approved by Customer Care.

Sincerely Yours Studio does not accept natural fibre flaws in the fabric as faults.

REFUNDS

Approved refunds for defective items are reversed to the original payment method and can take up to 5-10  business days to appear in your account due to varying processing times between payment providers.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments